Refund & Cancellation Policy

1. Commitment to Quality & Transparency

At Digital Study School (DSS), our core philosophy is student-first education. We are dedicated to delivering advanced, fully practical, AI-powered digital marketing courses designed to prepare students for lucrative agency, corporate, and freelance careers.

Because we believe in complete transparency and high academic standards, we publish this comprehensive Refund & Cancellation Policy in strict accordance with the consumer protection norms and Google Ads Educational & Financial Services Guidelines.

2. The Free Demo Class Guarantee (Zero Risk)

By attending the demo session, prospective candidates make an informed, confident educational investment with full awareness of the curriculum, trainer pedagogy, and learning pace.

3. Course Cancellation & Refund Windows

Once you enroll in a course (online or offline), your seat is reserved in limited batch sizes (10–15 students max) to guarantee personalized attention. Our refund structure operates under the following criteria:

4. Free Batch Freezing & Rescheduling Option

We recognize that unforeseen events such as university exams, job obligations, medical conditions, or personal family emergencies can happen. If you cannot continue your current batch:

• Admission Freezing: You can apply to freeze your admission for up to 6 months at zero extra charge.
• Batch Transfer: You can transition seamlessly to an upcoming batch (weekday to weekend, or offline to online, or between Mohali, Chandigarh, and Kharar centers) without losing your paid fees.
• Missed Class Re-attendance: Students are provided backup sessions and recorded lectures to cover any missed lectures during their enrolled program.

5. Job Placement Assistance Terms & Disclosures

Placement assistance is a career enablement benefit, not a commercial money-back warranty. Refunds cannot be claimed on grounds of placement assistance if the student:

• Maintained less than 85% attendance across practical training modules.
• Failed to complete designated live client projects, assignments, and tool certifications.
• Declined or failed to attend scheduled recruitment interview rounds coordinated by our placement cell.

6. Refund Request Procedure & Turnaround Time

To submit a formal refund request, please follow these simple steps:

1. Send a written email to digitalstudyschool@gmail.com with the subject line: "Refund Application – [Your Full Name] – [Enrollment ID / Phone Number]".
2. Include your payment receipt, registered phone number, enrolled course name, and the specific reason for requesting cancellation.
3. Our administrative office will review your application against attendance and resource logs within 3 business days.
4. Approved refund amounts are processed within 7 to 10 business days via the original payment method (Bank Transfer, UPI, Credit/Debit Card, or Net Banking).

7. Official Helpdesk & Office Contact

For any clarifications or assistance regarding payments, installments, or refund requests, please connect directly with our admissions and accounts team: